Return & Refund Policy

Customer satisfaction is important to us. If you receive a damaged, defective, or incorrect item, Arabian Palm offers return and refund support under the following conditions.

Return Eligibility

• Return requests must be made within 3 days of receiving the product.
• Products must be unused and returned in original packaging.
• Customers may be asked to provide photos or videos for verification.

Non-Returnable Products

Certain items may not qualify for return due to hygiene reasons, personal use, or product type.

Refund Process

• Refunds are processed after the returned item is inspected by our team.
• Approved refunds may take 5–10 working days to complete.
• Shipping charges are generally non-refundable unless the error occurred from our side.

Exchange Policy

• Exchanges are available for damaged or incorrect items depending on stock availability.

Important Notes

• Arabian Palm reserves the right to reject return requests that do not meet policy conditions.
• Products damaged due to misuse or improper handling are not eligible for return or refund.

For return or refund support, contact us at:
📧 arabianpalm00@gmail.com